You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and what you can do to make your experience on this site better.


Home | Sign In | Contact Us | Careers | Site Map | Help


Advertisement

Why Social Applications Will Thrive In A Recession

Josh Bernoff is a vice president at Forrester Research and the author, with Charlene Li, of the forthcoming book, Groundswell: Winning in a World Transformed by Social Technologies

Is a recession coming? Don't ask me -- I'm not an economist, and even the economists don't really know. But if it's anything like the last recession, advertising will plummet and experimental media will crater. (In the 2001 recession, US advertising dropped 9% and Internet advertising plummeted 27%, according to Veronis Suhler Stevenson.)

But do not panic. Things are different this time.

Here's what smart marketers should know:

* It's not a tech bubble. The last recession was caused by the dot-com bubble and the terrorist attacks. There was a lot of ignorant money out there chasing illusory opportunity, and companies had overinvested in technology. This time, the precipitating event is a housing bubble, and technology spending is not irrational.

* Awareness ads will lose effectiveness. Advertising (or as we often call it, "shouting") is mostly about generating awareness and reinforcing brands. In a recession, ordinary consumers like you and me aren't as willing to spend. Sure, we'll be aware of the product, but that doesn't make so much difference when you're worried about your future. Advertising is expensive and is a lot easier to cut than headcount. Many are predicting ad spending will hold up; I'm not so sure.

* But social applications are about consideration, not awareness. Blogs, word of mouth, social networks... they're about people connecting with other people. You may resist advertising if your finances are tight, but if your bud tells you that new movie is really worth seeing or that the Gap has the cutest new tops, that's more persuasive than advertising. Basically, in a recession, the consideration phase is more important than awareness -- and that's where advertising flops and social applications succeed.

* It's cheap. Social applications can be nearly free (think blogs, Ning.com, facebook pages) and even more sophisticated communities are typically $30K to $200K -- a lot cheaper than a significant sized ad campaign. After our last post, all the responses were positive. One interactive marketer from a highly cyclical company told us this:

"Budgets are tight in light of the economic conditions as you surmise, but [the budget for social applications] has not been impacted. We are still keen to move forward with our trial and have support….at this point anyway. Interactive in general has been more protected than other comms areas and saw an increase."

* It's measurable. If your social application doesn't have a measurable output, you'd better get one. But if it does -- if it generates leads, or conversions, or buzz, or something useful -- then you can prove it's working. beinggirl.com is four times as effective as TV ads, Procter & Gamble told us. That won't get cut in a recession.

These same arguments apply to some other forms of online marketing, including search ads and email marketing. Those are going to be good investments in a recession. If you're smart, you'll position yourself now with proof your apps are working. Then when the ad dollars get tight, you'll be in good shape.

Click here to see what we wrote for our clients (we've made this piece of research free for everyone).

Also on this topic, see also David Armano's post on 10 ways digital can help you thrive in a recession. And an earlier Paul LaMonica post (CNN Money) featuring my old colleague Jim Nail.

Finally: I'm anticipating this topic might get some currency around the blogosphere and the mediasphere... if you want to follow the reactions, tune in to my twitter feed at twitter.com/jbernoff

This post also appears on Charlene Li and Josh Bernoff's Forrester blog

Go to the Complete Downturn Survival Guide

* * *
Sign up for the Harvard Business Publishing Weekly Hotlist, a new weekly email roundup featuring the top highlights from HarvardBusiness.org.

Comments

Glad to hear about this report. Learned about it from Jack Humphrey. I've been considering adding social applications to my online presence and this encourages me to move forward with that.

- Posted by Cindy
March 2, 2008 9:45 PM

This information is VERY useful as I find myself in my first month of going live with an online venture we've been preparing for for over 8 months! It will aid in our growth during this "not quite growing as fast economy" we're in.

- Posted by Ted Lowy
March 3, 2008 1:03 AM

Absolutely...why should I "shout" my ads and have to PAY for it, when the name of the game really IS networking directly with other people, whether in person or online, getting their opinions and encoraging the communication chain to continue. Word of mouth is the best quality way to enter the online market, and to become preferred among your competitors.
I have been a network marketer for barely three months and I have seen this method help my business become established, encourage visitors to the site and increase my number of registered Associates ten fold! I am now a true devotee of the free social market and all its fruits.

- Posted by Cariad
March 3, 2008 10:57 AM

Thank you for the insightful article Josh!

I believe that Social Marketing will be the "new wave" in marketing for the next century.

Joseph Ratliff
Author of The Profitable Business Edge 2

- Posted by Joseph Ratliff
March 5, 2008 10:58 AM

Trackbacks

TrackBack URL for this entry:
http://discussionleader.hbsp.com/cgi-bin/mt/mt-tb.cgi/750

Listed below are links to weblogs that reference Why Social Applications Will Thrive In A Recession:

Are Social Applications Recession Proof? from Blog Marketing Strategies by Blog Marketing Expert Jack Humphrey:
You bet they are! Take a look around the web and realize that, in a serious economic downturn, social sites are soaring while many other sites are reporting a slow down in traffic. Monica from Vtribes.com sent me an article on the subject by Josh Bern... More

Tracked on March 2, 2008 13:03

Return to Conversation Starter

Join The Discussion

* Required Fields




Verification (needed to reduce spam):

Return to Conversation Starter


Posting Guidelines

We hope the conversations that take place on HarvardBusiness.org will be energetic, constructive, free-wheeling, and provocative. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance.

We ask that you adhere to the following guidelines.

  1. No selling of products or services. Let's keep this an ad-free zone.
  2. No ad hominem attacks. These are conversations in which we debate ideas. Criticize ideas, not the people behind them.
  3. No multimedia. If you want us to know about outside sources, please point to them, Don't paste them in.
We look forward to including your voices on the site - and learning from you in the process.

The editors